Privacy Policy

Primeline Maintenance Ltd respects your privacy. This policy explains the information we may collect when you contact us through our website, by phone or by email, and how we use it.

Information we may collect

This may include your name, telephone number, email address, postcode, property type, the service you require and information you provide about the plumbing or leak issue.

How we use your information

We use this information to respond to enquiries, arrange attendance, provide services, communicate about a job and keep appropriate business records.

Website forms and service providers

This website is hosted using Netlify. When you submit the enquiry form, the information you provide may be processed by Netlify so that Primeline can receive and respond to your enquiry. Business email is provided through the email services configured for primeline.uk. We may also use other service providers where reasonably necessary to operate the website or provide our services.

Optional analytics and cookies

If you accept analytics, we use Google Analytics 4 through Google Tag Manager to measure page visits, phone and email link clicks, and successful enquiry submissions. These clicks do not confirm that a call or email was completed. We do not send enquiry names, phone numbers, email addresses or message contents to Google Analytics.

Analytics stays off until you accept. You can reject analytics and still use the website and enquiry form. Use Cookie settings to change your choice at any time. We remember your choice on this device for up to 180 days. Google Analytics uses cookies such as _ga and _ga_0S79NVS1KW, which can persist for up to two years. Our GA4 event-data retention setting is 14 months. Advertising personalisation and Google Signals are disabled.

Google processes analytics data on our behalf and may process it outside the UK. See Google’s privacy policy for more information.

Sharing information

We do not sell your personal information. We may share information where necessary to provide the requested service, comply with legal obligations, or use service providers that support the operation of the business and website.

Retention

We keep personal information only for as long as reasonably required for the purpose it was collected, including legal, accounting and business-record requirements.

Your rights

You may have rights under UK data protection law in relation to your personal information, including rights of access, correction and, in some circumstances, deletion or restriction.

Contact

Primeline Maintenance Ltd
Company No. 16958805
Registered office: 20 Wenlock Road, London, England, N1 7GU
Email: info@primeline.uk
Phone: 020 3488 1229